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Q.Are your products tested on animals?

A.ECO is a cruelty free company. We do not test our ingredients, product protoypes or finished products on animals and we work closely with our ingredient suppliers to ensure they are aware of our company value & policies & are certified for ethical sourcing code compliance.


Q.Do ECO. products contain parabens?

A.No, ECO. products do not contain parabens.


Q.Are your products vegan?

A.Our essential oils and face serums are vegan, however we cannot 100% guarantee our cleansers and cream products are, due to the sourcing of the raw material ingredients.


Q.Are your products certified organic?

A.Organic means that chemicals or toxins are not used in the manufacture or production of a product. We have many Certified Organic Face & Body Products, which will be clearly stated in the name or product description. ECO. Certified Organic products are certified organic by the ACO, Australian Certified Organic; Australia’s largest certifier for organic & biodynamic product.


Q.I have very sensitive skin, can I use ECO. products?

A.ECO. is a natural skin care range based on pure essential oils, plant extracts & vitamins. These ingredients are active & promote response in the skin (which is what we want to improve our skin health & appearance!) If you have a sensitive skin, we recommend you slowly introduce new products into your regime, one product at a time. This will give your skin time to adjust. Timing may vary for this; you know your skin better than anyone! You can patch test on your inner elbow or behind the ear beforehand using products. Apply a small amount & leave as long as it normally takes for your skin to respond, or for 24 hours. If you experience any uncomfortable sensations, such as stinging or burning, wash off immediately & contact your store of purchase.


Q.What age group is ECO. suitable for?

A. ECO.products are perfectly safe & suitable for all ages! We have certified organic products for baby & suitable products for teenagers, anti-ageing, for mature skins & everyone in between! If you go to the “Know your skin” tab on the ECO. website, you will find information on all skin types & concerns & recommended ECO. products.


Q.Which ECO. products are safe for pregnancy?

A.Most ECO. products are safe for pregnancy; one exception is the Vitamin A serum as it contains Retinol, which is not recommended for pregnancy.

Aromatherapy essential oils should be avoided for the first four months & thereafter can be extremely helpful & provide relief to symptoms (fluid retention, stress, muscle aches), especially in pregnancy massage performed by a certified practitioner or therapist. Do not use essential oils directly on the skin during pregnancy. Essential oils to be avoided during pregnancy are: Bay, Basil, Cedar wood, Clary Sage, Comfrey, Cypress, Fennel, Ginger, Hyssop, Jasmine, Juniper, Lemongrass, Marjoram, Melissa, Myrrh, Peppermint, Rose, Rosemary, Sage & Thyme. It is always advisable to consult your medical, health or certified aromatherapy practitioner for advice on product use in pregnancy.


Q.What is the best ECO. face product for rosacea?

A.Rosacea is a skin condition that’s cause is not completely clear. Symptoms may include redness, visible blood vessels, papules & pustules. Alcohol, caffeine & spicy food consumption may flare this condition. Harsh or chemical products may also aggravate. Recommended ECO. Products are Skin Rescue Serum, Certified Organic Rosehip Oil, Vitamin C serum & the Refresh Range. It is best to slowly introduce your skin to one product at time, & over a period of time for the skin to adjust. Once the skin has adjusted & become healthier, Vitamin A serum may be introduced slowly, at night only.


Q.Can you tell me about the Vitamin C in the C Serum?

A.ECO.Vitamin C Serum contains 2% Vitamin C in the form of Ascorbyl Tetraisopalmitate. An oil soluble form of Vitamin C, able to penetrate oils (or lipids) as well as water for deeper penetration into the skins layers. It also does not sting on application, as it does not require a low pH to penetrate. It is also a stable form of Vitamin C, therefore works as antioxidant long after you apply & has a longer shelf life. Even though the percentage seems low at 2% this form of Vitamin C is active & combines with other effective ingredients in the serum to deliver results.


Q.Can you tell me about the Vitamin A in the A Serum?

A.ECO. Vitamin A serum contains .5% Retinol. Retinol is a whole form of the Vitamin A molecule. This is one of the most active forms of Vitamin A obtainable over the counter & a potent antioxidant. Vitamin A is naturally found in our body & contributes to healthy vision, bones, immune function & healthy functioning skin. It is a direct skin cell communicator, so vital to “normalize” cell function. It communicates to a skin cell to behave like a young, healthy functioning cell & therefore addresses many skin conditions & concerns; pigmentation, fine lines, wrinkles, loss of elasticity & acne. The overall appearance of the skin is improved. It is not advisable to use Retinol in pregnancy.


Q.What quality are the ECO. Aroma essential oils?

A.The ECO. essential oils are 100% pure. They are of a very high quality & are used by everyday consumers & professional practioners globally.

There are only two products in the essential oil range which aren’t 100% pure, that is the Australian Shores & Paris blends, which contain pure essential oils & a very small percentage of parfum for enhanced fragrance.


Q.Can ECO. Aroma essential oils be ingested or used for cooking?

A.We are unable to recommend essential oils for ingestion. Their many benefits for health & well being may be enjoyed by vaporizing, adding to massage oil or bath, or sprinkled on the floor of the shower.


Q.Are all the ingredients of the essential oils from Australia?

A.All ECO. products are made in Australia, however not all ingredients are sourced from Australia. Due to climatic, geographic & season availability reasons, all ingredients may not be obtained in Australia. Our essential oils are sourced from countries where the plant material grows best climatically & seasonally and that contain the best active constituents to perform accordingly to the high standards we set. The ingredients are sourced from countries aligned with our manufacturing ethical sourcing code compliance & Quality Assurance standards.


Q. I live in a cold climate & my peppermint essential oil has crystalised, why?

A.ECO. Peppermint oil is a pure oil that contains menthol, which naturally holds inherent therapeutic properties. It will crystalise in cooler temperatures, which is a natural process. To liquefy, run the outside of the bottle under warm water and swirl the contents, which should bring it back to its normal state.


Q.What assurance is there for the quality of ECO. products?

A.We often are asked how we can make such high quality products so affordable. We believe in investing in our ingredients & not fancy packaging or expensive advertising. Many of our customers return because they love the quality, results & value of ECO. products & many find us through recommendation! We are TGA, GMP, ACO. Certified Organic approved for quality assurance.


Q. What is the difference between our Rosehip oil and Rosehip C02 Super Serum?

A. The Rosehip Oil is perfect for skin maintenance & skin concerns & those who use wish to use a 100% pure certified organic rosehip oil. For the purists who love Rosehip! The Rosehip C02 Super serum is a serum, as it has a cocktail of ingredients & is for perfect for taking the anti-ageing benefits of Rosehip and other potent ingredients to another level. Some people who are first time users to skin care or have skin conditions may prefer to use 100% Rosehip only as their skin treatment or first before introducing other serums.